

Everything was clean and fresh. The staff were friendly and helpful – always greeting with a smile. The room was comfortable and nicely decorated, but the glass wall offered absolutely no privacy for the bathroom 😅
Erik
יולי 2025

The architecture of this lovely corner of the old walled city of Cartagena is a delight. The management of light, the extremely delicate use of spaces , the incorporation of the ancient elements of the original structure as part of the whole, create a unique ambiance and definitely performs wonders in the mood of the guests. We found the place beautiful and charming!!! The staff did their part being attentive to our requests and the breakfast was delightful. The attention of the cook and the waitress , really warm and friendly. A must visit when in Cartagena!!
Rodrigo
אוקטובר 2025

Great boutique hotel and facilities. In the day we arrived the roof top pool was getting some sort of renovation done and couldn’t be used, however they let us use the pool of a sister hotel near by. That pool at the sister hotel dom luis was really nice. I particularly loved the location. While in the old city center, it was located just one block off away from the real busy streets. The staff was extremely friendly and helpful with restaurant recommendations, reservations, taxi cabs and such. The decoration was very tasteful- think elevated boho boutique hotel. I’d go back.
Fabiana
מרץ 2025

Staff was great, especially Elkin (el king) and Laura at breakfast. We liked the small pool up on the roof. My wife enjoyed the two massages she received. We liked the two for one happy hour drinks at the Pink Dolphin, the bar at the hotel. Breakfasts were pretty good, but nothing to write home about.
James
ינואר 2024

If you are looking for a perfect spot in Cartagena, this is it! We stayed at more places in the city and this was our most favorite. Very comfortable beds, super clean and delicious breakfast. But most of all - the staff. So amazing! Especially Kevin. This dude, guys… what a character. These guys make you feel like you are the most important person on the planet. We will be back.
Kamila
פברואר 2025

This is an interesting review in that upon arrival, we were told there was a problem with our room. The AC was broken so we could NOT stay at the hotel. The staff was very apologetic and offered us a room in their sister hotel Casa Don Luis. They escorted us to the new hotel which was probably nicer than the La Factoria. The staff at Don Luis were great - it's a beautiful property. A couple days later, we went back to La Factoria just to check it out, and it's a really striking hotel. It all worked out in the end.
Jon
אפריל 2024

The walled city of Cartagena is a UNESCO world heritage site and the hotel reflected that, it was very old, very Spanish and so very lovely. Amenities were excellent, breakfast was delicious and the Pink Dolphin bar served yummy cocktails. The two pools are wonderful, you can swim laps in the courtyard pool while admiring beautiful architecture and view the old city and ocean from the rooftop dipping pool. The hotel put us in contact with a very reliable airport pick up, I’d recommend asking for Alex who also took us on a day trip to the National aviary which was a great treat.
Julie
פברואר 2024

Very helpful staff, clean rooms, excellent location - in the old town but in a calm part of it.
Daniel
יוני 2025

We really liked the room, the pool was nice, the staff was very nice and accommodating.
Genesis
מאי 2024

A lovely colonial style building with an amazing pool. Spacious rooms, great comfortable beds, warm shower and quiet airconditioning. Very nice breakfast area with a lot of options to choose from. Best location in the old town and walking distance to many nice restaurants. Nice bar -Pink Dolphin- with best cocktails! Quick and not expensive laundry service.
Elisabeth
יולי 2023
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