Hotel Casa La Factoria by Faranda Boutique, a member of Radisson Individuals

Staff was great, especially Elkin (el king) and Laura at breakfast. We liked the small pool up on the roof. My wife enjoyed the two massages she received. We liked the two for one happy hour drinks at the Pink Dolphin, the bar at the hotel. Breakfasts were pretty good, but nothing to write home about.

This is an interesting review in that upon arrival, we were told there was a problem with our room. The AC was broken so we could NOT stay at the hotel. The staff was very apologetic and offered us a room in their sister hotel Casa Don Luis. They escorted us to the new hotel which was probably nicer than the La Factoria. The staff at Don Luis were great - it's a beautiful property. A couple days later, we went back to La Factoria just to check it out, and it's a really striking hotel. It all worked out in the end.

My boyfriend and I stayed here for five nights in room 201 and it was pretty perfect. The staff, including Roa (waiter) and Christian (front desk) were friendly, warm and helpful. The location is great--right off of Plaza Santo Domingo, which has a few lovely coffee shops and a pharmacy for all of your needs. The open-air pool and spa on the roof was very good (and cheap for a U.S. traveler -- think: $35 for a 60-minute massage). At the Candelaria restaurant, the large daily breakfast spread was plentiful, if not a little carb-heavy, and the Pink Dolphin was a chic bar to grab a good cocktail and serviceable Japanese-Peruvian fare. Christian from reception helped arrange a wonderful day at the Hotel Caribe--a sister hotel in Bocagrande--and its Kala Beach Club. As visiting guests from Casa la Factoria, we were treated like royalty! Our room had a comfortable bed and warm shower with good water pressure. A little desk was good for a few days of WFH. At their main restaurant, Candelaria, the large daily breakfast spread was plentiful, if not a little carb-heavy, and the Pink Dolphin was a chic bar to grab a good cocktail and serviceable Japanese-Peruvian fare. Overall, it felt like a great find at a great price. We would definitely return to this charming hotel in the middle of the walled city of Cartagena.

We really liked the room, the pool was nice, the staff was very nice and accommodating.

The location of the hotel is outstanding in the Centro Historico of Cartagena. Everything looked exactly as the photos, we particularly enjoyed the rooftop pool and service. The rooms were comfortable. We arrived early but the staff was very accommodating in letting us use the facilities and storage our luggage while the rooms were getting ready. Breakfast at the restaurant was delicious. Service was perfect, thanks to everyone in the staff that made our stay so wonderful!